ANNALISA HERRERA TEJERA-MARRA
CEO / Commercial Employee
More than ten years of experience as an administrative employee in the public administration.
Basic training and continuing education
Office clerk diploma
AFC Advanced Profile Commercial Employee
Financial and Budget Planning
Professional trainer with federal certification
Key competences
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Eleven years of experience as an administrative employee in the public administration sector
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Four years of experience as an independent commercial employee
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Three years of experience as an administrative employee in the supplementary childcare industry
In all areas, distinct skills in the organization and structuring of the vast area of tasks
Professional focus
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Customer acquisition in the sectors:
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Tax issues
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Trust services
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Virtual Assistance
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Administration in the wide range of tasks of the public administration
Soft Skills
Spirit of initiative
Create application forms in various areas of public administration to increase the work efficiency
Independent way of working
Independence in debt recovery assertions, forwarding of enforcement requests and continuation of enforcement, etc.
Empathy
Empathetic behavior and appropriate communication with clients from different backgrounds, social backgrounds and personal difficulties / problems
Interests
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Member of the personnel association of the city of Adliswil, the trade and company association and the association "Dante Alighieri" of Zurich
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Social media communication and networking
Languages
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German: native speaker
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Italian: native speaker
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English: fair knowledge
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French: fair knowledge
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Spanish: intermediate knowledge
Computer technology
Office package: excellent knowledge
CRM software: discrete knowledge
Accounting management software: discrete knowledge
Social Media: excellent knowledge